A great tech and a true professional Jay Bettis is as good as they get. Very respectful and understanding, made me feel like I was his dad and stayed late until 8:00 pm going through the issues and getting us set up for a early morning replacement.
Austin and Ernesto replaced our units today and they were awesome, they came early as to keep us from getting to hot while they replaced our entire system. We were told it would take about 5 hours and they did not disappoint us.
They cleaned up and actually done a way better install than the original.
One Hour is a top notch HVAC/heating company.
We highly recommend them.
Robert Hoffman is a great tech and treated me like family - extremely knowledgeable and professional
Thank you Robert
Marilyn Johnson
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August 18, 2026
I wanted to provide an update regarding my recent service experience. Wednesday my experience with the technician was not favorable.
The following morning, I received a call from Leslie in Management. She sincerely apologized for my experience and asked for an opportunity to make things right. I appreciated her professionalism and willingness to listen to my concerns.
She arranged for Mike Bell to come to my home. Mike has serviced my system before, and the difference in the experience was remarkable. He immediately took the time to educate me on the importance of maintaining clean air filters and explained how my HVAC system operates in a way that was easy to understand.
Rather than simply telling me what needed to be done, he walked me through the process step by step, answered my questions, and ensured I understood his findings.
Mike did confirm that the system required refrigerant and also identified an additional issue that needed attention. While the diagnosis ultimately included repairs, it was his professionalism, patience, and ability to communicate clearly that restored my confidence. He turned what began as a very frustrating experience into one where I felt informed, respected, and valued as a customer.
Ultimately, I know something on the unit will likely need to be repaired. However, when someone takes the time to educate you and make sure you truly understand the issue, it goes a long way. I’m still out the money, but the experience and peace of mind were worth it.
I want to thank Leslie for taking ownership of my concerns and giving the company the opportunity to correct the situation. I also want to recognize Mike Bell for providing exceptional customer service. Employees like Mike make a significant difference in the customer experience and represent your company well.
Update:
On August 3, 2026, Eduardo Gonzalez was assigned to install the new air-conditioning coils in my unit. Eduardo and his team member arrived promptly and were professional, courteous, and thorough throughout the installation.
During the installation, there seemed to be some uncertainty regarding the correct amount of refrigerant needed for my unit after the new coils were installed. Because of the previous issues I had experienced with my system, I decided to wait before writing my review. I wanted Michael Bell to return and inspect the unit to ensure everything was operating properly.
On August 14, 2026, Michael returned, thoroughly examined the system, and confirmed that everything was working as expected. I appreciated the follow-up and the additional peace of mind.
My only remaining concern is that I never received the warranty documentation for the newly installed coils. As a result, I still do not have the manufacturer, model and serial number, warranty coverage, or other identifying information for the coils that were installed in my home. Considering this was a major replacement, I believe that documentation should have been provided to me for my records and any future warranty needs.
Overall, I appreciate Eduardo and his team for completing the installation and Michael Bell for returning to make sure the system was functioning properly. Once I receive the warranty and coil information, I will feel that the service process has been fully completed.
Stevie
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October 06, 2026
Our A/C was having issues. Our unit inside was leaking water and the capacitor was going out on the unit outside. It was fixed amazingly by Mike Bell! My house feels so great inside now. Mike is genuinely THE BEST! He's down to earth, a sweetheart, gentleman, polite, hilarious, and just a fantastic person! He's come to my house several times to help. I absolutely enjoy having him over. It's like having a friend coming to visit. My kid even loves him. My son stopped eating dinner and ran to give Mike a hug and thanked him for fixing our A/C without me telling him to. My 4 year old is not like that with everyone, even he can see how great he is. Thank you so much Mike for taking wonderful care of us. You're one in a million man!
Brandon Wolov
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May 29, 2026
Mike Bell from One Hour was fantastic. He is an incredibly hard-working technician who didn't rush through the job at all. He took the time to explain exactly what was going on with my system, showed me the visual proof of what needed attention, and got everything running perfectly. Transparent, highly professional, and excellent customer service.
Chad
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August 28, 2026
I had a great experience with One Hour AC & Heat. The team was very professional, friendly, and knowledgeable from start to finish. They arrived on time, explained everything clearly, and made sure the job was done right. I really appreciated their honesty and excellent customer service. I would definitely recommend One Hour AC & Heat to anyone looking for reliable HVAC service. Great company and great people!
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A great tech and a true professional Jay Bettis is as good as they get. Very respectful and understanding, made me feel like I was his dad and stayed late until 8:00 pm going through the issues and getting us set up for a early morning replacement. Austin and Ernesto replaced our units today and they were awesome, they came early as to keep us from getting to hot while they replaced our entire system. We were told it would take about 5 hours and they did not disappoint us. They cleaned up and actually done a way better install than the original. One Hour is a top notch HVAC/heating company. We highly recommend them. Robert Hoffman is a great tech and treated me like family - extremely knowledgeable and professional Thank you Robert
I wanted to provide an update regarding my recent service experience. Wednesday my experience with the technician was not favorable. The following morning, I received a call from Leslie in Management. She sincerely apologized for my experience and asked for an opportunity to make things right. I appreciated her professionalism and willingness to listen to my concerns. She arranged for Mike Bell to come to my home. Mike has serviced my system before, and the difference in the experience was remarkable. He immediately took the time to educate me on the importance of maintaining clean air filters and explained how my HVAC system operates in a way that was easy to understand. Rather than simply telling me what needed to be done, he walked me through the process step by step, answered my questions, and ensured I understood his findings. Mike did confirm that the system required refrigerant and also identified an additional issue that needed attention. While the diagnosis ultimately included repairs, it was his professionalism, patience, and ability to communicate clearly that restored my confidence. He turned what began as a very frustrating experience into one where I felt informed, respected, and valued as a customer. Ultimately, I know something on the unit will likely need to be repaired. However, when someone takes the time to educate you and make sure you truly understand the issue, it goes a long way. I’m still out the money, but the experience and peace of mind were worth it. I want to thank Leslie for taking ownership of my concerns and giving the company the opportunity to correct the situation. I also want to recognize Mike Bell for providing exceptional customer service. Employees like Mike make a significant difference in the customer experience and represent your company well. Update: On August 3, 2026, Eduardo Gonzalez was assigned to install the new air-conditioning coils in my unit. Eduardo and his team member arrived promptly and were professional, courteous, and thorough throughout the installation. During the installation, there seemed to be some uncertainty regarding the correct amount of refrigerant needed for my unit after the new coils were installed. Because of the previous issues I had experienced with my system, I decided to wait before writing my review. I wanted Michael Bell to return and inspect the unit to ensure everything was operating properly. On August 14, 2026, Michael returned, thoroughly examined the system, and confirmed that everything was working as expected. I appreciated the follow-up and the additional peace of mind. My only remaining concern is that I never received the warranty documentation for the newly installed coils. As a result, I still do not have the manufacturer, model and serial number, warranty coverage, or other identifying information for the coils that were installed in my home. Considering this was a major replacement, I believe that documentation should have been provided to me for my records and any future warranty needs. Overall, I appreciate Eduardo and his team for completing the installation and Michael Bell for returning to make sure the system was functioning properly. Once I receive the warranty and coil information, I will feel that the service process has been fully completed.
Our A/C was having issues. Our unit inside was leaking water and the capacitor was going out on the unit outside. It was fixed amazingly by Mike Bell! My house feels so great inside now. Mike is genuinely THE BEST! He's down to earth, a sweetheart, gentleman, polite, hilarious, and just a fantastic person! He's come to my house several times to help. I absolutely enjoy having him over. It's like having a friend coming to visit. My kid even loves him. My son stopped eating dinner and ran to give Mike a hug and thanked him for fixing our A/C without me telling him to. My 4 year old is not like that with everyone, even he can see how great he is. Thank you so much Mike for taking wonderful care of us. You're one in a million man!
Mike Bell from One Hour was fantastic. He is an incredibly hard-working technician who didn't rush through the job at all. He took the time to explain exactly what was going on with my system, showed me the visual proof of what needed attention, and got everything running perfectly. Transparent, highly professional, and excellent customer service.
I had a great experience with One Hour AC & Heat. The team was very professional, friendly, and knowledgeable from start to finish. They arrived on time, explained everything clearly, and made sure the job was done right. I really appreciated their honesty and excellent customer service. I would definitely recommend One Hour AC & Heat to anyone looking for reliable HVAC service. Great company and great people!